Question 1

How do I create an account?

Accepted Answer

Click the "Sign In" button in the navigation bar, then select "Sign Up". Register using your email address and a password. You will receive a verification email — click the link to activate your account. After registration, you can choose to be a Member or an Owner.

Question 2

What is the difference between a Member and an Owner account?

Accepted Answer

Members can browse events and restaurants, save favourites, register for events, leave reviews, earn Kabayan Points, buy and sell on the marketplace, and subscribe to Kabayan Pro. Owners have all Member features plus the ability to create and manage event and restaurant listings, access the Owner Dashboard with analytics, manage advertising, and respond to reviews.

Question 3

How do I upgrade from Member to Owner?

Accepted Answer

Go to your Profile page by clicking your avatar in the navigation bar, then select the "Settings" tab. You will see an "Upgrade to Owner" option that allows you to unlock listing creation features.

Question 4

How do I change my password?

Accepted Answer

Navigate to your Profile page and select the "Settings" tab. Enter your new password in the password change form and click "Update Password". If you have forgotten your password, use the "Forgot Password" link on the sign-in page to receive a password reset email.

Question 5

What is two-factor authentication (2FA)?

Accepted Answer

Two-factor authentication adds an extra layer of security to your account. When enabled, you will need to enter a time-based code from an authenticator app (such as Google Authenticator or Authy) in addition to your password when signing in. You can enable 2FA from your Profile Settings.

Question 6

Can I delete my account?

Accepted Answer

Yes. To delete your account, please contact us at hello@kabayanconnect.com with your request. Please note that deleting your account will remove your listings, forfeit any Kabayan Points, cancel active Pro subscriptions, and void any unused rewards.

Question 7

What emails will I receive from Kabayan Connect?

Accepted Answer

You will receive authentication emails (welcome, email verification, password resets) and transactional notifications relevant to your activity. These include listing status updates, event registrations and reminders, ticket confirmations, new review alerts, message notifications, Kabayan Points milestones, reward expiry reminders, Pro subscription updates, and more.

Question 8

Can I opt out of email notifications?

Accepted Answer

Authentication emails (password resets, email verification) cannot be disabled as they are essential for account security. Transactional notifications are managed by platform administrators and can be toggled on or off at the template level. You will only receive notifications relevant to your actions on the Platform.

Question 9

I am not receiving emails. What should I do?

Accepted Answer

Check your spam or junk folder first. Our emails are sent from noreply@notifications.kabayanconnect.com — adding this address to your contacts may help. If you still are not receiving emails, contact us at hello@kabayanconnect.com.

Question 10

What email will I get if my event or listing is approved or rejected?

Accepted Answer

You will receive an email notification when your event, restaurant, marketplace, housing, service, recipe, or creator listing is approved and published, or if it is rejected. Rejection emails will include context to help you understand the decision.

Question 11

How do I list my event on Kabayan Connect?

Accepted Answer

First, make sure you have an Owner account. Then click "Create Event" in the navigation menu. Fill in your event details including title, date, time, location, description, and upload an image. Your event will be reviewed by our moderation team and you will receive an email when it is approved.

Question 12

What types of events can I list?

Accepted Answer

Kabayan Connect focuses on Filipino community events. You can list fiestas, cultural celebrations, potlucks, karaoke nights, food festivals, community gatherings, sports events, church events, and more.

Question 13

Is it free to list an event?

Accepted Answer

Yes! All event listings on Kabayan Connect are completely free.

Question 14

How do I edit my event after publishing?

Accepted Answer

Go to "My Events" from the navigation menu. Find the event you want to edit and click the edit button. Make your changes and save.

Question 15

How do users register for my event?

Accepted Answer

Users can click the "I'm Going" button on your event page to register their attendance. They will receive a confirmation email with the event details.

Question 16

What happens if I cancel my event?

Accepted Answer

When you cancel or hide your event, all registered attendees will automatically receive an email notification informing them of the cancellation.

Question 17

Will attendees receive reminders before my event?

Accepted Answer

Yes. Registered attendees automatically receive a reminder email one day before the event date with all the event details.

Question 18

How do I purchase tickets for an event?

Accepted Answer

Navigate to the event page and look for available ticket types. Select the ticket type and quantity you want, then proceed to checkout. Payment is processed securely through Stripe. You will receive a confirmation email with your ticket QR code and order details.

Question 19

How do QR code tickets work?

Accepted Answer

Each ticket includes a unique QR code. Show the QR code on your phone at the event entrance — the organiser will scan it with the built-in ticket scanner for instant check-in. Each QR code can only be scanned once to prevent duplicates.

Question 20

How do I set up ticketing for my event?

Accepted Answer

When creating or editing an event, you can add ticket types with different names, prices, quantities, and sale windows. Each ticket type generates unique QR codes for buyers. Use the Ticket Scanner in your dashboard to validate tickets at the door.

Question 21

Can I get a refund for my ticket?

Accepted Answer

Refund policies are set by individual event organisers. Contact the event organiser directly for refund requests. Kabayan Connect facilitates payment processing but does not manage refund policies.

Question 22

How do I access my tickets?

Accepted Answer

Your ticket details and unique QR code are included in your confirmation email. You can also view and manage all your tickets from the "My Tickets" section in your dashboard.

Question 23

Is there a service fee on ticket purchases?

Accepted Answer

A small platform service fee may apply to ticket purchases to cover payment processing costs. The total amount including any fees is clearly shown before you confirm your purchase.

Question 24

What is a Restaurant listing?

Accepted Answer

Restaurant listings are Filipino food establishments that users can discover on Kabayan Connect. This includes dine-in restaurants, turo-turo spots, bakeries, catering services, food trucks, karaoke venues, and takeaway shops.

Question 25

Is it free to list my restaurant?

Accepted Answer

Yes! All restaurant listings on Kabayan Connect are completely free.

Question 26

How do reviews work for Restaurants?

Accepted Answer

Users who have visited a restaurant can leave ratings and reviews, including photos. As the owner, you will receive an email when a new review is posted. You can respond to reviews from your dashboard. Your average rating is automatically calculated and displayed on your listing.

Question 27

Can I edit my Food Business listing?

Accepted Answer

Yes. Go to "My Food Listings" from the navigation, find your listing, and click edit. You can update details like hours, menu, description, images, and contact information at any time.

Question 28

What happens when my listing is about to expire?

Accepted Answer

You will receive an email reminder 7 days before your listing expires. You can renew your listing or enable auto-renewal to keep it active.

Question 29

What is the Community Marketplace?

Accepted Answer

The Marketplace is a space for the Filipino community to buy and sell items. You can list pre-loved goods, handmade crafts, Filipino products, and more.

Question 30

How do I list an item for sale?

Accepted Answer

Go to the Marketplace page and click "Sell an Item". Fill in the details including title, description, price, condition, images, and your contact preferences. Your listing will be visible to the community once submitted.

Question 31

How are payments handled?

Accepted Answer

Kabayan Connect does not process marketplace payments. Transactions are arranged directly between buyers and sellers. We recommend meeting in safe public places for exchanges and using secure payment methods.

Question 32

Can I edit or remove my marketplace listing?

Accepted Answer

Yes. Go to "My Marketplace" in your dashboard to manage, edit, or remove your listings at any time.

Question 33

What is Housing & Flatshare?

Accepted Answer

This feature helps the Filipino community find and list accommodation, flatshares, rooms to rent, and housing opportunities. Whether you are looking for a flatmate or advertising a spare room, Housing connects you with the community.

Question 34

How do I list a property or room?

Accepted Answer

Go to the Housing page and click "List a Property". Provide details including property type, location, pricing, images, and availability. Include clear descriptions and accurate photos to attract interest.

Question 35

Does Kabayan Connect verify properties?

Accepted Answer

No. Kabayan Connect is not a letting agent. We do not verify property conditions, conduct background checks, or mediate tenancy disputes. Users should conduct their own due diligence before entering into any housing arrangement.

Question 36

What is the Professional Directory?

Accepted Answer

The Professional Directory connects the Filipino community with qualified professionals including lawyers, accountants, healthcare providers, IT specialists, and more. Professionals can create profiles showcasing their qualifications and services.

Question 37

How do I post a job?

Accepted Answer

The Jobs Board allows employers to post job opportunities for the community. Create a listing with the job description, requirements, salary, and contact information. Job seekers can browse and apply directly.

Question 38

What are Kabayan Services?

Accepted Answer

Kabayan Services is a marketplace for community members to offer and find services such as catering, event planning, tutoring, transportation, and more. Service providers can create listings with their offerings and pricing.

Question 39

Does Kabayan Connect verify professionals or employers?

Accepted Answer

No. We do not verify professional credentials, conduct background checks, or endorse any professionals, employers, or service providers. Users should independently verify qualifications and conduct due diligence before engaging services or accepting employment.

Question 40

How do I share a recipe?

Accepted Answer

Go to the Recipes page and click "Share a Recipe". Add the recipe name, description, ingredients, preparation steps, cooking time, and upload photos. Your recipe will be visible to the entire community.

Question 41

Can I rate and review recipes?

Accepted Answer

Yes! You can rate recipes and leave comments to share your experience. Average ratings are displayed on each recipe page to help others discover the best dishes.

Question 42

Can I edit my submitted recipe?

Accepted Answer

Yes. Go to "My Recipes" in your dashboard to manage, edit, or delete your submitted recipes.

Question 43

What is the Creators Hub?

Accepted Answer

The Creators Hub showcases Filipino content creators across platforms like YouTube, TikTok, Instagram, and podcasts. It is a directory for the community to discover and support Filipino creators.

Question 44

How do I get featured as a creator?

Accepted Answer

Submit your creator profile through the Creators page. Provide your social media links, bio, and content type. Submissions are reviewed by our team before being published.

Question 45

Can I manage my creator profile?

Accepted Answer

Yes. Once approved, you can update your profile, bio, social links, and content through the "My Creator Profile" section in your dashboard.

Question 46

What is Kabayan News?

Accepted Answer

Kabayan News features community news articles, stories, and updates relevant to the Filipino community. Articles are published by administrators and authorised contributors.

Question 47

Can I contribute news articles?

Accepted Answer

News articles are currently managed by our editorial team. If you have a story to share, contact us at hello@kabayanconnect.com and we will consider it for publication.

Question 48

What are Kabayan Points?

Accepted Answer

Kabayan Points is our loyalty programme that rewards you for engaging with the community. Earn points by checking in at participating restaurants using QR codes, leaving reviews, and other activities.

Question 49

How do I earn points?

Accepted Answer

The primary way to earn points is by scanning QR codes at participating restaurants (40 points per check-in). You can also earn bonus points for first visits (+10 points) and visit streaks (+20 points for every 3 visits within 7 days). Other activities may also award points.

Question 50

How do I redeem my points?

Accepted Answer

Visit the Rewards section in your dashboard. When you have enough points, you can redeem them for discount codes at partner retailers. Each reward has a 14-day expiry period. You can only hold one active reward at a time.

Question 51

Will I be notified about points milestones?

Accepted Answer

Yes! You will receive an email notification each time you reach a milestone (every 500 points). You will also be notified when a reward you have redeemed is about to expire.

Question 52

Do my points expire?

Accepted Answer

Points themselves do not expire as long as your account is active. However, redeemed reward discount codes expire 14 days after redemption. If your account is terminated, accumulated points will be forfeited.

Question 53

What is the leaderboard?

Accepted Answer

The monthly leaderboard shows the top Kabayan Points earners for the current month. Your display name and avatar are shown alongside your monthly point total.

Question 54

What is Kabayan Pro?

Accepted Answer

Kabayan Pro is a premium subscription that gives you exclusive discounts at participating Filipino restaurants. Pro members receive a digital membership card with real-time verification to present at checkout.

Question 55

How much does Kabayan Pro cost?

Accepted Answer

Kabayan Pro is available as a monthly subscription (£3.99/month) or an annual subscription (£29.99/year). Prices may be updated — the current price is always shown on the subscription page.

Question 56

How do I use my Pro discount?

Accepted Answer

When visiting a participating restaurant, go to your dashboard and open your Pro Membership Card. Show the card to staff — it features a real-time animated timestamp to verify authenticity. Discounts are redeemable once per restaurant per calendar month.

Question 57

What discount do I get?

Accepted Answer

The default discount is 15%, but each restaurant owner sets their own discount percentage. The exact discount is shown on each participating restaurant's detail page.

Question 58

How do I cancel my Pro subscription?

Accepted Answer

You can cancel anytime from your dashboard or via the Stripe customer portal. You will retain access to Pro benefits until the end of your current billing cycle. You will receive a cancellation confirmation email.

Question 59

Will I be reminded before my subscription renews?

Accepted Answer

Yes, you will receive an email reminder 7 days before your subscription renewal date.

Question 60

How can I promote my listing?

Accepted Answer

As a listing owner, you can purchase advertising slots to feature your event or restaurant in premium positions on the Platform (such as the homepage hero section or sidebar). Visit your Owner Dashboard to explore available ad slots and pricing.

Question 61

How long do ad slots last?

Accepted Answer

Ad slots are available in various durations (e.g., daily, weekly, monthly). The duration and pricing are shown when you select an ad slot. You will receive a confirmation email upon purchase and a reminder before your ad slot expires.

Question 62

Can I get a refund on an ad slot?

Accepted Answer

Advertising purchases are non-refundable once the display period has begun. If you have concerns about your ad placement, contact us at hello@kabayanconnect.com.

Question 63

How do I message a listing owner?

Accepted Answer

On any restaurant or event listing page, click the "Contact Owner" button. This will open a direct conversation between you and the listing owner. You will receive email notifications when you get new messages.

Question 64

What is the Activity Feed?

Accepted Answer

The Activity Feed is a community space where users can share posts, images, and updates. When you list a new restaurant, create an event, or leave a review, an activity post is automatically generated. You can also create your own posts.

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Frequently Asked Questions

Account & Security

Email Notifications

Community Events

Event Tickets

Restaurant Listings

Marketplace

Housing & Flatshare

Professionals, Jobs & Services

Filipino Recipes

Creators Hub

Kabayan News

Kabayan Points

Kabayan Pro

Advertising

Messaging & Social

Troubleshooting

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